Cameron Steep
15 Jalan Besar, Tanah Rata
Cameron Highlands 39000
Malaysia
Phone: +60 5 491 2847
Email: [email protected]
Terms and Conditions
These Terms and Conditions constitute a legally binding agreement between you and Cameron Steep. By using our website or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
Last updated: December 6, 2025
Legal Agreement and Binding Nature
This document forms a binding legal agreement between you (the user or client) and Cameron Steep (the service provider). By accessing our website, submitting inquiries, or engaging our services, you accept these terms in their entirety.
If you are entering into this agreement on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.
User Obligations
1. Legal Responsibilities
As a user of our services, you agree to:
- Comply with all applicable laws and regulations in your jurisdiction
- Ensure you have proper business licenses for importing or selling tea products
- Maintain accurate records of all transactions and communications
- Fulfill payment obligations according to agreed terms
- Respect contractual commitments made in service agreements
2. Conduct Requirements
You must conduct yourself professionally when interacting with Cameron Steep, our partners, and tea garden representatives. This includes:
- Communicating respectfully with our team and partners
- Providing timely responses to inquiries and requests
- Honoring scheduled appointments and commitments
- Maintaining confidentiality of sensitive business information
- Refraining from disparaging comments about Cameron Steep or our partners
3. Prohibited Activities and Behaviors
The following activities are strictly prohibited:
- Attempting to circumvent Cameron Steep to contact tea gardens directly after introduction
- Sharing proprietary information about pricing, suppliers, or business methods
- Using information obtained through our services for competitive purposes
- Misrepresenting your business capabilities or intentions
- Engaging in fraudulent or deceptive practices
- Violating intellectual property rights of Cameron Steep or third parties
4. Content Guidelines and Restrictions
When providing content, feedback, or testimonials, you agree that such content will be truthful, not defamatory, and will not violate any third-party rights. You grant Cameron Steep permission to use your feedback for business improvement purposes.
5. Age Restrictions and Requirements
Our services are intended for business use by adults aged 18 or older. By using our services, you confirm that you meet this age requirement and have the legal capacity to enter into binding agreements.
User Responsibilities
1. Compliance with Laws and Regulations
You are responsible for ensuring compliance with all applicable import/export regulations, food safety standards, labeling requirements, and business licensing in your jurisdiction. Cameron Steep provides guidance but does not assume responsibility for your legal compliance.
2. Indemnification Obligations
You agree to indemnify and hold harmless Cameron Steep, its owners, employees, and partners from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of third-party rights.
3. Privacy and Data Protection
You acknowledge that you have read and understood our Privacy Policy. You agree to our data collection and processing practices as described in that policy. You are responsible for the security of any login credentials provided to you.
4. Third-Party Interactions
When Cameron Steep facilitates introductions to tea gardens or other third parties, you acknowledge that we are not responsible for the actions, quality, or reliability of those third parties. Direct agreements with third parties are your sole responsibility.
Disclaimers and Limitations of Liability
1. Disclaimer of Warranties
Cameron Steep provides services on an "as is" and "as available" basis. While we strive for excellence, we make no warranties regarding:
- Specific business outcomes or profitability
- Continuous availability of tea supplies from any particular garden
- Future market conditions or pricing stability
- Success of afternoon tea programs or tourism packages
- Accuracy of all information provided, as market conditions change
2. Limitation of Liability
To the maximum extent permitted by law, Cameron Steep's liability for any claims arising from our services shall be limited to the fees paid for the specific service in question. We shall not be liable for indirect, incidental, or consequential damages.
3. Consequential Damages Exclusion
Cameron Steep shall not be liable for lost profits, business interruption, loss of business opportunity, or any consequential or punitive damages arising from the use or inability to use our services, even if advised of such possibility.
4. Force Majeure Provisions
Cameron Steep shall not be liable for failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, weather events, political instability, pandemic, labor disputes, or supplier failures.
Legal Information
1. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.
2. Dispute Resolution Procedures
In the event of a dispute, parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, parties may pursue mediation before resorting to litigation. This process aims to resolve matters efficiently and maintain professional relationships.
3. Severability Clause
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the original intent.
4. Terms Modification Policy
Cameron Steep reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated through our website with an updated effective date. Continued use of our services after changes constitutes acceptance of modified terms.
Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Cameron Steep regarding the use of our services. They supersede all prior or contemporaneous communications and proposals.
No amendment to these terms shall be effective unless made in writing and signed by an authorized representative of Cameron Steep.
Assignment and Transfer
You may not assign or transfer your rights or obligations under these Terms and Conditions without prior written consent from Cameron Steep. Cameron Steep may assign these terms or any rights hereunder to any affiliate or in connection with a merger, acquisition, or sale of assets.
Questions or Concerns?
If you have questions about these Terms and Conditions or need clarification on any provisions, please contact us:
Email: [email protected]
Phone: +60 5 491 2847
Address: 15 Jalan Besar, Tanah Rata, Cameron Highlands 39000, Malaysia
We are committed to ensuring you understand your rights and obligations when using our services.